ADFAC is looking for an intake volunteer in the Household Assistance Program office. The Household Assistance Program (HAP) provides rental and utility assistance, food pantry, and referrals for clients in the Anderson County area.
Description of Repsonsibility: An intake volunteer will be the first point of contact for most individuals seeking assistance in HAP. Volunteers will be responsible for answering phone calls, assisting with walk-ins, collecting and documenting client information, and scheduling appointments. Intake volunteers will work closely with the Office Administrator in completing these task.
Volunteer Expectations:
Maintaining excellent and empathetic customer service.
Ability to use techonology such as computers and landline phone systems.
Ability to use digital worksheets such as Google Sheets and Excel.
Volunteer shifts are typically four hours long and are Monday-Thursday 8:30am-12pm and 1pm-4pm. The current shifts that are open are Wednesday 8:30am-12pm and 1pm-4pm and Thursday 8:30am-12pm.
